With the release of v16 many partners and customers alike were eager to find out when the new Call Flow Designer (CFD) for V16 would be ready too. Great news! It’s here and it’s better than ever. The new CFD expands on V16’s flexibility and enables you to create and maintain powerful customized call flows. [...] The post New Call Flow Designer Harnesses the Power of 3CX v16 appeared first on 3CX. from https://www.3cx.com/blog/releases/call-flow-designer-v16/
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Pal and former client, Dave Gilbert, who led Simple Signal to their successful exit to Vonage is back in Telecom with his recent investment and new found role with BuyerMedia. The telecom world needs more media outlets, especially ones that are focused on the end user or buyer. Too much of what's left is mostly "announcement" journalism. Hopefully the new Buyer leadership stays true to their name and writes for and from the buyers' perspective vs. rehashing bland news releases, recycled b.s., and where much of the information is taken at face value. from https://andyabramson.blogs.com/voipwatch/2019/04/rise-of-the-uc-buyer.html Be sure to get the updated 3CX Android app available on the Google Play app store, featuring important stability and usability improvements. Added to the mix, are some pre-release features like the “Car/Bluetooth support” option for improved Bluetooth headset support. Better Android Integration Keeping the app's code base stable, modern and secure requires setting a [...] The post Upgrade Your Experience with the Latest 3CX App for Android appeared first on 3CX. from https://www.3cx.com/blog/releases/android-voip-app/ Our first round of awards for contributions to the 3CX Forums in 2019 are here! We appreciate all of our forum members and are thrilled to see the thriving community that it has grown into! For many resellers and end-users alike, the 3CX Forums are their first stop when it comes to encountering issues, looking [...] The post Q1 2019 Top Forum Contributors Announced appeared first on 3CX. from https://www.3cx.com/blog/news/q1-2019-community-contributors/ 3CX V16 enables companies to help customers faster, more effectively and win business. LONDON, UK, 27 MARCH 2019 – 3CX, developer of next-generation PBX communications systems today announced the launch of 3CX v16. V16 takes corporate communications to a new level by integrating innovative call center and contact center features - enabling companies to be [...] The post V16: One Small Step for 3CX, one Giant Leap for Communications appeared first on 3CX. from https://www.3cx.com/blog/releases/company-communications-v16/ Solutions Provider approach provides channel with value-add, end-to-end solution. LONDON & BATH, UK, 25TH MARCH 2019 – Gradwell Communications (Gradwell) has been confirmed as the first solutions provider to be appointed by 3CX. This new agreement, initially covering the UK, represents a step-change to the traditional business model with a move away from ‘box-shifting’ and [...] The post Gradwell Communications Appointed First 3CX Solutions Provider appeared first on 3CX. from https://www.3cx.com/blog/news/gradwell-uk-distributor/ Avaya, the Phoenix that rose from the ashes and out of bankruptcy is reportedly in play to be acquired by an unnamed private equity player via an LBO. And that's great news for telecom startups and growing independent companies. Avaya has had their share of ups and downs dating back to even before Silver Lake was their paymaster. The company, which has been many things to many, has been forging ahead with their hardware and software for some time. But they have also been moving more and more to the cloud, and there lies the opportunity for the startups and independents in a few catagories. Where do I see the opportunities and best places to expect to see money flowing to or buying up? Session Border Controllers - the gateway to all things are the SBCs. Think of them as the firewall, traffic cop and routing engine. Marry that up with billing and a few other dull and boring functions and you have the piece that makes your telecom money. The SBC is the guard at the door, the teller at the window and the key to the vault. Device Management and Configuration - another not so sexy, but essential part of the telecom equation. As more and more of the telecom stack moves from the premise to the cloud there's more stress and strain on the reduced IT staff to keep things connected. As enterprise businesses switch from one carrier to another, hop from this service provider to the other the CFO doesn't want to be buying new hardware each time. Enter the Device Management and Configuration company in the cloud. They keep the endpoints running, connected and up to date. If they do their jobs, the IT tech ends up like the Maytag repairman....waiting for the call that never comes. CPaaS - yes, CPaaS is going to have its day, and I don't mean the posers who are repackaging their ancient software, figuring out how to reducng it into little bits and the way a chop shop takes a stolen car and parts it out for more money than the car is worth. No, real CPaaS companies who bring enterprise customers solutions that work for them, not where the enerprise has to go to work for vendor by doing the work and fixing things. WebRTC - let's face it, with most of the smart telecom people from the days of hardware doing other things, it's the software folks who are running the show. But it's the web types who get UI, UX, CX who are making things happen. Eventually they need real time communication and collaboration built into the modern day endpoint version of the phone, and that's where WebRTC comes in. When the money comes into Avaya, then the market's smart money will start to look for hidden value. I feel it's in the four sectors above...so watch what happens. from https://andyabramson.blogs.com/voipwatch/2019/03/avaya-in-play-is-good-for-telecom-startups.html On the surface the Robocalling announcement about the efforts by AT&T and Comcast yesterday sounded like a big deal. Well folks, it really isn't. The move by the two is more of what can be labeled as a "pushback defense" ploy against the FCC telling the two giants to get moving on the robocalling problem than delivering a real fix. It PR terms it's grandstanding. In marketing speak it's "directional" but anyone with a B.S. detector, it's a more of a tactic to slow down the FCC by following the doctrine of the industry doing something so govenment doesn't (the govenment that governs best govern's least.) Given landlines are a dying breed vs. mobile, this STIR/Shaken this news is not really "big news." As a matter of fact, it's not really news at all, but more of a deflection to buy time before the FCC comes down on the two telecom giants. Granted this deployment of SHAKEN/STIR is something that eventually every operator, carrier and service provider will have to do, or chooses to do, but companies like (former client) YouMail and T-Mobile have been doing this without a standard to follow. So too has Google, which has had a reporting mode in GoogleVoice for spam calls in the service for as long as I can remember. Unfortunately, a closer read of the announcement, which was picked up by many a media outlet to some acclaim, really shows how thinly SHAKEN/STIR is deployed by the two behemouths as it's not yet being implmented yet by Comcast's Xfinity Mobile, nor AT&T's own mobile service. It's only being deployed on landline services from both companies, and not even for all of those either. In the announcement "AT&T Phone digital home service and Comcast’s Xfinity Voice home phone service" are what's been tested. For those who don't know what AT&T Digital Home Phone service is, it's only available to customers who have UVerse, AT&T's upgraded DSL service, and in some places gigabit fiber, not all the customers connected to AT&T POTS/PSTN service. To Comcast/Xfinity's defense, they're totally dependent on Verizon which provides the wireless network's RAN, switching, calling features and mobile connetivity to Xfinity. That reliance on Verizon gives Comcast's mobile team an excusable out for not being part of the testing or deploying SHAKEN/STIR on their mobile network yet. Here's why. As an MVNO Xfinity is presently totally dependent on Verizon for just about everything beyond selling the service to their customers. Note: I do think this will change over time as it affects Xfinity (and Spectrum's) ability to fully integrate with their own Internet and VoIP services. The upside to them in going more with their own technology is as they start to add "advanced" features and services that can work with to their VoIP platform, the more money they can make, and the more Verizon becomes more of a dumb pipe. This will naturally occur as the cable operators layer in more cloud based services, move traffic over their own networks, and take greater advantage of CPaaS, WebRTC and API's that are the flavor of the year, as it mirrors their own strategy of putting fiber of their own in the ground and the types of hires the MSO's been making. So while Comcast has a good reason for not including their mobile customers, AT&T on the otherhand has revealed how old school their mobile voice network is and revealed that it's not SIP or IP based, but still circuit switched, by limiting the sevice to the smaller segment of Digital Voice customers, and ignoring their millions of mobile customers who receive the bulk of the Robocall annoyances.
from https://andyabramson.blogs.com/voipwatch/2019/03/att-and-comcast-robocalling-non-news.html We've been teasing you for a while with our Alpha & Beta releases of V16; a 3CX update like no other with more improvements and feature additions to the PBX than ever before! After endless testing and careful consideration of every detail, we're ready to introduce the final product to you! To present you with [...] The post It’s the Event You’ve All Been Waiting for…The V16 Live Launch appeared first on 3CX. from https://www.3cx.com/blog/news/v16-live-launch/ Voxbone, long known as the provider of numbers and carrier services to VoIP providers has packaged up and moved their services to the cloud, and are offering enterprises a Communications as a Service model. This move takes aim at the enterprise market and appears to make them a bit competitive to many of their own customers, while also paving the way for more parts of their communication stack to be made available to more customers worldwide. "Historically, Voxbone has provided its services under a resale framework, to sophisticated clients that are power users of the Voxbone core network and functionality. With the Voxbone Platform for enterprise we're addressing an entirely new, and currently unserved, market segment, which is the mid-market," said Voxbone's Matt Brown. That segment is something ofen coveted by many of the VoIP players. Brown said Voxbone's rationale surrounds an "unserved mid-market segment where enterprises are too big for UCaaS and too small for managed services. These enterprises are at a point where it makes economic sense for them to bring their communications applications in house. So the requirement for them becomes finding a communications infrastructure provider, with a global voice/messaging network upon which they can build their applications." To reach the enterprise market, Voxbone is rolling out four services that previously were sold to the larger service providers and carriers. The four services include:
A single-source, fully compliant alternative to both legacy carriers and limited SIP providers, Voxbone Voice provides global scale on demand and unparalleled local presence – packaged up with our regulatory expertise in every market and coverage across 92% of the world economy. According to the news release the four services are:
Two-way messaging and voice on mobile numbers in 25+ countries. Perfect for omnichannel customer comms, with enterprise-grade security built in as standard.
Don't come to the source, let the source come to you. Interconnect into Voxbone's global backbone via our partners' 400 local access points around the world for best-possible security and lowest-possible latency.
Analyze your call capacity, numbers, voice traffic and more in real time to identify breaking trends. Make data-backed decisions about your business communications off the back of our insights. As far as Voxbone Mobile Brown added that their numbers are from true mobile ranges and not VOIP or nomadic numbers, are SIM-less and provides businesses the ability to unify their voice and messaging use cases through a single number. "Our mobile offering is strengthened by focusing on serving true mobile range numbering services, which can be embedded into customers’ apps and adhere to both technical and regulatory guidelines."
from https://andyabramson.blogs.com/voipwatch/2019/03/voxbones-goes-caas-and-takes-aim-at-the-enterprise.html |