Voxbone, long known as the provider of numbers and carrier services to VoIP providers has packaged up and moved their services to the cloud, and are offering enterprises a Communications as a Service model. This move takes aim at the enterprise market and appears to make them a bit competitive to many of their own customers, while also paving the way for more parts of their communication stack to be made available to more customers worldwide.
"Historically, Voxbone has provided its services under a resale framework, to sophisticated clients that are power users of the Voxbone core network and functionality. With the Voxbone Platform for enterprise we're addressing an entirely new, and currently unserved, market segment, which is the mid-market," said Voxbone's Matt Brown.
That segment is something ofen coveted by many of the VoIP players.
Brown said Voxbone's rationale surrounds an "unserved mid-market segment where enterprises are too big for UCaaS and too small for managed services. These enterprises are at a point where it makes economic sense for them to bring their communications applications in house. So the requirement for them becomes finding a communications infrastructure provider, with a global voice/messaging network upon which they can build their applications."
To reach the enterprise market, Voxbone is rolling out four services that previously were sold to the larger service providers and carriers.
The four services include:
A single-source, fully compliant alternative to both legacy carriers and limited SIP providers, Voxbone Voice provides global scale on demand and unparalleled local presence – packaged up with our regulatory expertise in every market and coverage across 92% of the world economy. According to the news release the four services are:
Two-way messaging and voice on mobile numbers in 25+ countries. Perfect for omnichannel customer comms, with enterprise-grade security built in as standard.
Don't come to the source, let the source come to you. Interconnect into Voxbone's global backbone via our partners' 400 local access points around the world for best-possible security and lowest-possible latency.
Analyze your call capacity, numbers, voice traffic and more in real time to identify breaking trends. Make data-backed decisions about your business communications off the back of our insights.
As far as Voxbone Mobile Brown added that their numbers are from true mobile ranges and not VOIP or nomadic numbers, are SIM-less and provides businesses the ability to unify their voice and messaging use cases through a single number. "Our mobile offering is strengthened by focusing on serving true mobile range numbering services, which can be embedded into customers’ apps and adhere to both technical and regulatory guidelines."
Our 2019 pricing updates have been implemented and are in effect as of today. The new pricing structure makes 3CX even more competitively priced and, in addition to the imminent release of V16, will make 3CX the PBX of choice for a wide range of businesses. Standard Edition pricing has been reduced by up to [...]
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The 3CX development team is now in "code-freeze" mode, which means 3CX v16 has reached Release Candidate (RC) status and is now close to launch! We will be holding a live Q&A session and live stream when the final is ready so make sure to watch this space. Management Console UI Improvements Keep Coming System [...]
You can now customize your 3CX Live Chat & Talk chat window by adding your corporate brand colors. You will also notice that we’ve refreshed the chat’s look somewhat too! Add your Personal (brand) Touch Customize the chat window with your organization’s brand colors. The Primary and Secondary color options are now available as configuration [...]
Ready to get intermediate and advanced certified and move up to the next tier of the partner program? Then we have just what you need! Our partners in New Zealand and Australia are invited to a fresh series of training workshops this March and April. The 3CX training days will be held on Thursday 28th [...]
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With Enterprise Connect coming up next week, already the companies who are exhibiting there are sharing their news. One that sounds innovative, given the team behind the current iteration of VoIP Innovations, stands out as something worth checking out.
The idea of a channel marketplace for CPaaS is not far off from what CEO Dave Walsh sought to do with his previous company Shango, nor is it far off from what Luis Borges-Quina, who sold ApiDaze to VoIP Innovations, had up his sleeve either. The reason this idea has legs is the "showroom" aspect of the concept. Anyone who ever was a buyer and visited the NYC showrooms that showed off toys, clothing or furniture knows how buyers put various products together to pull together a full line of products to sell. In essence that's what VoIP Innovations is doing.
In their showroom, developers get to put their apps, routines, API's and services up for sale much like a seller on eBay does. The digital mall approach also puts VoIP Innovation in a different bucket vs. Twilio, Nexmo, SignalWire, Plivo or Bandwidth, as they can become the modern day manufacturer's rep of communications services, giving buyers a shopping mall like experience, which means they are both a competitor and a partner or outlet for what those companies have to offer.
The big plus though is by being available to devs, resellers, channel partners and more, the showroom provides the opportunity for home grown VoIP Innovation applications and services, as well as solutions from others like Voxist, VoIPly, and FaxLogic to all be combined to create something new and different.
I just read a fascinating and very logical article about contact centers and wait times published by Northwestern's Kellogg School of Management. If call centers or contact centers are core to your business, or if you've ever waited on hold to get help or support, it's a must-read.
With algorithms and analytics at the core of so many businesses today, the challenge of wait times and hold times to get problems solved is directly tied to customer satisfaction and over time, customer retention. In the cases where there's a competitive environment the customer's ability to leave is directly proportional to how much support is in place.
For example, Apple customers really don't have an option on where to go for support and help, as Apple is Apple. If you're an Android user and you get tired of the challenges of waiting on hold for Samsung you buy a phone from LG or One Plus and move on. If you're a Dell customer, you stick with Dell until you get tired of their support times and move to a Surface from Microsoft.
In Apple's case they can keep adding support people, but as a long time customer (since 1984) their support times have increased not decreased, only because they can't really keep up as they have gone from being a single line product company with only computers to now being smartphones, tablets, watches, TV boxes and more. Even Genius Bar appointments that were usually obtainable in a day require you to book in some cases farther out than to see your dentist.
If you're a monopoly market-based business, your customers have nowhere to go and wait. But if they can leave, they eventually will.
Read the article and think about your support process.
HBO's new chief Bob Greenblatt says Netflix doesn't have a brand. What a juvenile statement and one that is more fighting words than facts. Not only is Netflix a brand, its multi-generational, it's the brand that has replaced HBO as the "other place to watch."
For starters Netflix knows more about its' audience than HBO does. Netflix has for years been using audience metrix to determine which content it puts on the screen. It is also way ahead of HBO on deployment of compression technology, and has figured out how to best work with the broadband and mobile providers. HBO, because it was always a part of Time-Warner, and now AT&T had to always play nice, to not erode the business of Time-Warner, and not impact it's cable provider base which were also investors. In essence, HBO pre-AT&T acquisition was a political and financial football of the cable industry that delivered amazing content that made people sign up for cable subscriptions.
Netflix changed all that, allowing cord-cutters access to the kind of programming that HBO was known for. But I digress.
To say Netflix doesn't have a brand is so off base one has to understand why a comment like that is made.
No brand? If that was the case the stars, writers, directors and producers who are creating the content at Netflix wouldn't be there. In the world of words, all Greenblatt did was do nothing more than a "drive by shooting." Fire a few rounds off and see how Netflix reacts. My guess, they'll just put out better content, because at the end of the day, content is king.
Apple is repeating a proven strategy in it's move to add 1200 or more jobs to a new office campus it plans to build in San Diego, not far from Qualcomm. The decision to go there, and establish a mobile chip engineering team is well timed, as Qualcomm has been laying off and shedding bodies quietly for the past six years. This has been happening due to pressure from one of its investors a few years back, and while publicly they have denied it, the efforts in San Diego with people prove otherwise.
The logic is simple. Qualcomm is suing Apple. One solution that helps both parties is a settlement where Apple buys a division or joint ventures with Qualcomm, with the end result being Appl etaking some of the staff onto theie payroll. Qualcomm did this before with Ericsson. We call it, the "don't beat them, join them" strategy. What resulted was a ramp up of activity, the establishment of a Ericsson staffed, but Qualcomm run division in San Diego. If Apple and Qualcomm do this, everyone wins.
The second reason to go to San Diego is Apple can pick up a lot of talented senior people in San Diego who left Qualcomm over the past few years, many of whom took packages to leave, along with the stock.
This makes Apple's entry well timed because the talent is already in San Diego.
Basic certified partners in the UAE can now sign up for two 3CX training events this March in Dubai. The training workshops are a great opportunity for partners to get certified at the higher levels in order to move up through the partner program so what are you waiting for? Sign up today! The training [...]