Our 2019 pricing updates have been implemented and are in effect as of today. The new pricing structure makes 3CX even more competitively priced and, in addition to the imminent release of V16, will make 3CX the PBX of choice for a wide range of businesses. Standard Edition pricing has been reduced by up to [...] The post 2019 Pricing & Licensing: Introducing the Free PRO trial appeared first on 3CX. from https://www.3cx.com/blog/news/2019-pbx-pricing-licensing/
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The 3CX development team is now in "code-freeze" mode, which means 3CX v16 has reached Release Candidate (RC) status and is now close to launch! We will be holding a live Q&A session and live stream when the final is ready so make sure to watch this space. Management Console UI Improvements Keep Coming System [...] The post v16 Release Candidate: Getting Ready to Launch appeared first on 3CX. from https://www.3cx.com/blog/releases/v16-release-candidate/ You can now customize your 3CX Live Chat & Talk chat window by adding your corporate brand colors. You will also notice that we’ve refreshed the chat’s look somewhat too! Add your Personal (brand) Touch Customize the chat window with your organization’s brand colors. The Primary and Secondary color options are now available as configuration [...] The post Give your Website Chat a Custom Look appeared first on 3CX. from https://www.3cx.com/blog/releases/website-live-chat-wordpress-plugin/ Ready to get intermediate and advanced certified and move up to the next tier of the partner program? Then we have just what you need! Our partners in New Zealand and Australia are invited to a fresh series of training workshops this March and April. The 3CX training days will be held on Thursday 28th [...] The post Australia & New Zealand: Get Yourself Some 3CX Training this April! appeared first on 3CX. from https://www.3cx.com/blog/events/australia-new-zealand-training-2019/ With Enterprise Connect coming up next week, already the companies who are exhibiting there are sharing their news. One that sounds innovative, given the team behind the current iteration of VoIP Innovations, stands out as something worth checking out. The idea of a channel marketplace for CPaaS is not far off from what CEO Dave Walsh sought to do with his previous company Shango, nor is it far off from what Luis Borges-Quina, who sold ApiDaze to VoIP Innovations, had up his sleeve either. The reason this idea has legs is the "showroom" aspect of the concept. Anyone who ever was a buyer and visited the NYC showrooms that showed off toys, clothing or furniture knows how buyers put various products together to pull together a full line of products to sell. In essence that's what VoIP Innovations is doing. In their showroom, developers get to put their apps, routines, API's and services up for sale much like a seller on eBay does. The digital mall approach also puts VoIP Innovation in a different bucket vs. Twilio, Nexmo, SignalWire, Plivo or Bandwidth, as they can become the modern day manufacturer's rep of communications services, giving buyers a shopping mall like experience, which means they are both a competitor and a partner or outlet for what those companies have to offer. The big plus though is by being available to devs, resellers, channel partners and more, the showroom provides the opportunity for home grown VoIP Innovation applications and services, as well as solutions from others like Voxist, VoIPly, and FaxLogic to all be combined to create something new and different.
from https://andyabramson.blogs.com/voipwatch/2019/03/voip-innovations-builds-a-channel-marketplace-for-cpaas.html I just read a fascinating and very logical article about contact centers and wait times published by Northwestern's Kellogg School of Management. If call centers or contact centers are core to your business, or if you've ever waited on hold to get help or support, it's a must-read. With algorithms and analytics at the core of so many businesses today, the challenge of wait times and hold times to get problems solved is directly tied to customer satisfaction and over time, customer retention. In the cases where there's a competitive environment the customer's ability to leave is directly proportional to how much support is in place. For example, Apple customers really don't have an option on where to go for support and help, as Apple is Apple. If you're an Android user and you get tired of the challenges of waiting on hold for Samsung you buy a phone from LG or One Plus and move on. If you're a Dell customer, you stick with Dell until you get tired of their support times and move to a Surface from Microsoft. In Apple's case they can keep adding support people, but as a long time customer (since 1984) their support times have increased not decreased, only because they can't really keep up as they have gone from being a single line product company with only computers to now being smartphones, tablets, watches, TV boxes and more. Even Genius Bar appointments that were usually obtainable in a day require you to book in some cases farther out than to see your dentist. If you're a monopoly market-based business, your customers have nowhere to go and wait. But if they can leave, they eventually will. Read the article and think about your support process. from https://andyabramson.blogs.com/voipwatch/2019/03/contact-centers-analytics-and-wait-times.html HBO's new chief Bob Greenblatt says Netflix doesn't have a brand. What a juvenile statement and one that is more fighting words than facts. Not only is Netflix a brand, its multi-generational, it's the brand that has replaced HBO as the "other place to watch." For starters Netflix knows more about its' audience than HBO does. Netflix has for years been using audience metrix to determine which content it puts on the screen. It is also way ahead of HBO on deployment of compression technology, and has figured out how to best work with the broadband and mobile providers. HBO, because it was always a part of Time-Warner, and now AT&T had to always play nice, to not erode the business of Time-Warner, and not impact it's cable provider base which were also investors. In essence, HBO pre-AT&T acquisition was a political and financial football of the cable industry that delivered amazing content that made people sign up for cable subscriptions. Netflix changed all that, allowing cord-cutters access to the kind of programming that HBO was known for. But I digress. To say Netflix doesn't have a brand is so off base one has to understand why a comment like that is made.
No brand? If that was the case the stars, writers, directors and producers who are creating the content at Netflix wouldn't be there. In the world of words, all Greenblatt did was do nothing more than a "drive by shooting." Fire a few rounds off and see how Netflix reacts. My guess, they'll just put out better content, because at the end of the day, content is king. from https://andyabramson.blogs.com/voipwatch/2019/03/hbo-vs-netflix-a-battle-of-movies-not-words.html Apple is repeating a proven strategy in it's move to add 1200 or more jobs to a new office campus it plans to build in San Diego, not far from Qualcomm. The decision to go there, and establish a mobile chip engineering team is well timed, as Qualcomm has been laying off and shedding bodies quietly for the past six years. This has been happening due to pressure from one of its investors a few years back, and while publicly they have denied it, the efforts in San Diego with people prove otherwise. The logic is simple. Qualcomm is suing Apple. One solution that helps both parties is a settlement where Apple buys a division or joint ventures with Qualcomm, with the end result being Appl etaking some of the staff onto theie payroll. Qualcomm did this before with Ericsson. We call it, the "don't beat them, join them" strategy. What resulted was a ramp up of activity, the establishment of a Ericsson staffed, but Qualcomm run division in San Diego. If Apple and Qualcomm do this, everyone wins. The second reason to go to San Diego is Apple can pick up a lot of talented senior people in San Diego who left Qualcomm over the past few years, many of whom took packages to leave, along with the stock. This makes Apple's entry well timed because the talent is already in San Diego. from https://andyabramson.blogs.com/voipwatch/2019/03/apple-and-san-diego.html Basic certified partners in the UAE can now sign up for two 3CX training events this March in Dubai. The training workshops are a great opportunity for partners to get certified at the higher levels in order to move up through the partner program so what are you waiting for? Sign up today! The training [...] The post Training in Dubai for Basic Certified Partners appeared first on 3CX. from https://www.3cx.com/blog/events/dubai-uae-training/ I've been a user of Google Fi for a few years now. I've also been a longtime user of Google Voice and Hangouts. Of late, I've been experimenting with Duo, Google's version of Skype meets Apple's Facetime. Like Skype, Duo let's you make outgoing calls, presenting your choice of numbers, much like Skype. Like Facetime you can make Duo to Duo calls without the chat. Somewhere, Android Messages plays into this. What I see is Google converging all the services, as they blend the OTT capabilities of Voice and Duo with the data centric service known as Fi. from https://andyabramson.blogs.com/voipwatch/2019/03/google-fi-duo-and-voice.html |